I first came across the concept of a service line when consulting in government 3 years ago and have used the concept ever since. It’s a good organising principle when thinking about sets of related services.

What is a service line?

A service line is a simply set of services that work together to enable a user to complete an end-to-end journey. A simple example could be a service line to enable a user to get money for energy-saving measures for their home. There might be a a service allowing the user to find and compare measures for which they…

Mark Dalgarno

Freelance Agile Coach | Interim Manager | Agile Programme or Project Manager. Conference Organiser. Improver.

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